- If the RMC works as a provider for your company or a partner in your relocation efforts
- RMC’s ability to remain flexible and responsive to change as the needs of your business or employees evolve.
- Efforts to go the extra mile when it comes to customer service, as it is more expensive to hire a new employee than it is to relocate an exceptional one.
- Ability to combine customer service efforts with cost-saving initiatives to justify the expense of such an important resource for your employees
- Experience in supply chain management, as RMCs use their own network of on-the-ground providers for tasks such as apartment tours, pet transportation, and language training for their employees.
Most RMCs work with some kind of specific relocation technology. This could be something created by their own developers, or there are off-the-shelf products available for purchase, which are then customized to RMC’s brand.
The employee’s relocation counselor works with technology, which typically triggers action items for each authorized service. From marketing assistance to spouse/partner services, each element is mapped with system touchpoints and triggers along the way to ensure constant follow-up from the counselor.
Keep in mind that your RMC technology should not replace regular and ongoing employee communication. It should enable a proactive service approach rather than being reactive to employee needs, wants, or concerns.
The underlying factor in any relocation technology is to drive the assigned services and deliver results that prevent any missteps or missed deadlines before they occur.